Once we have processed the return you will receive a return confirmation email.United States (us) Canada (us) Europe (us) Spain (us) Germany (us) France (us) Switzerland (us) United Kingdom (us) Australia (us) Japan (us) United States (ca) Canada (ca) Europe (ca) Spain (ca) Germany (ca) France (ca) Switzerland (ca) United Kingdom (ca) Australia (ca) Japan (ca) United States (eu) Canada (eu) Europe (eu) Spain (eu) Germany (eu) France (eu) Switzerland (eu) United Kingdom (eu) Australia (eu) Japan (eu) United States (es) Canada (es) Europe (es) Spain (es) Germany (es) France (es) Switzerland (es) United Kingdom (es) Australia (es) Japan (es) United States (de) Canada (de) Europe (de) Spain (de) Germany (de) France (de) Switzerland (de) United Kingdom (de) Australia (de) Japan (de) United States (fr) Canada (fr) Europe (fr) Spain (fr) Germany (fr) France (fr) Switzerland (fr) United Kingdom (fr) Australia (fr) Japan (fr) United States (ch) Canada (ch) Europe (ch) Spain (ch) Germany (ch) France (ch) Switzerland (ch) United Kingdom (ch) Australia (ch) Japan (ch) United States (uk) Canada (uk) Europe (uk) Spain (uk) Germany (uk) France (uk) Switzerland (uk) United Kingdom (uk) Australia (uk) Japan (uk) United States (au) Canada (au) Europe (au) Spain (au) Germany (au) France (au) Switzerland (au) United Kingdom (au) Australia (au) Japan (au) United States (jp) Canada (jp) Europe (jp) Spain (jp) Germany (jp) France (jp) Switzerland (jp) United Kingdom (jp) Australia (jp) Japan (jp) Please note that it can take up to 14 days for us to complete your return. We’ll process your refund by the same method you used to pay with. The return and financial responsibility are yours until it reaches Soulland and it is confirmed by a delivery confirmation. Please place a new order if you want to exchange an item. If you didn’t receive one, please add a note with name, email and order number Please note that we don’t accept shipping to access points. We reserve the right to refuse any returns that do not match with these criteria:Įnclose the original sales receipt to the product. Make sure that the product is still in perfect condition with undamaged packaging and tags still attached. Hats and caps must be returned in a box so they do not get squashed out of shape. Place the product in a shipping box or plastic bag. If you change your mind about an item please follow these instructions: Soulland cannot accept responsibility for orders that are delayed in Customs.Īll enquiries regarding shipping please RETURNS DELIVERYĪdditional transit time may occur when shipping to offshore islands. Some delays may occur during sales, very busy periods, public holidays and severe weather conditions. If a delivery suffers a delay or an item happens to be out of stock, you will be informed by e-mail as quick as possible and latest 30 days after the order was placed. Orders are not shipped or delivered on weekends and holidays. International orders will be delivered within 1-10 days from the day you received your shipping confirmation. The following shipping charges will be added to your order: Delays may be experienced during sales and public holidays. All orders are shipped via DHL or UPS. Orders received before 1pm will be dispatched the same day. We strive to offer the best and fastest possible service and dispatch goods on working days. Tracking number is provided with the shipping confirmation e-mail, so you can follow your order until it is delivered. All Soulland orders are shipped with UPS or DHL
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